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You can prepare for a fulfilling career in this flexible and highly popular employment field! Healthcare employment opportunities for medical office assistants continue to expand, even in today’s economy. Are you ready to put your people skills and organizational talent to work? As a medical office assistant, you can choose from jobs in a large or small medical practice, clinic, medical laboratory, or even a hospital.
Best of all, you can train from home…on your own terms! You can work at your own pace and choose the times you study. Our first-rate training programs are built to suit your schedule and individual needs. Fast-track your training if you want! It’s in your hands.
Why choose Blackstone for medical office training? With decades of experience, Blackstone is the leader in flexible career training programs.
As a Blackstone distance education student, you can enjoy an Online Student Center. You select the course delivery method that best fits your educational preferences and your learning style. You’ll have access to all the support you need as you complete this course.
Through the Medical Office Assistant training program, you’ll learn how to run many aspects of a busy medical office. You will gain hands-on practice in coordinating patient schedules, using medical terminology, and managing tasks that make a medical office run smoothly. Upon graduation, you’ll be a professional, ready for entry-level employment in your new career. The Blackstone Medical Office Assistant training course even teaches you how to find a job!
Now is the time to launch your new medical office assistant career.
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The expansion of the health services industry from technological advances in medicine and a growing and aging population will result in an increasing need for medical office assistants.
The Occupational Outlook Handbook foresees the profession of medical office assistants to be one of the fastest growing occupations through 2014.
The job of a medical office assistant can be multifaceted depending on the size and location of the practice. In a small practice, the assistant may handle all administrative duties whereas in a larger practice, there may be more specialized administrative positions. Some of the duties of a medical office assistant include answering telephones; greeting patients; scheduling appointments, surgeries, and laboratory services; preparing new patient files, ordering office supplies; preparing purchase orders; handling billing and bookkeeping; preparing and filing medical insurance claims; and arranging for hospital admissions. The result of a trained, efficient, knowledgeable medical office assistant is a smooth, well-run medical practice.
Medical office assistants will most likely secure employment in physicians' offices. Some will work in public and private hospitals and in offices of other health professionals, such as chiropractors and podiatrists. Other establishments needing medical assistants include outpatient care centers, public and private educational services, ambulatory healthcare services, state and local government agencies, medical and diagnostic laboratories, and nursing care facilities.
Service-oriented positions in the medical field continue to provide about half of the employment opportunities in the United States. People of all ages and men as well as women train to become administrative medical assistants. Rapid growth in the number of group practices, clinics, and other healthcare facilities will result in an increasing need of educated medical office assistants. In fact, employment of medical office assistants is expected grow much faster than the average - 34 percent or more - for all occupations through the year 2018.
As with many careers, the earning potential of medical office assistants varies depending on factors such as experience, skills and geographic location. According to the U.S. Bureau of Labor Statistics, medical office assistants earned up to $39,570 in 2008. Those working in general medical and surgical hospitals earned higher salaries over those working in other healthcare entities. Advancement opportunities for medial office assistants include becoming office managers or moving into administrative support occupations. With additional education, the opportunities are endless for a career in the medical assistant field.
(U.S. Bureau of Labor Statistics, 2010-2011 Occupational Outlook Handbook)
Not sure which career is right for you? We can help you compare and choose a career. You can also find out more about careers that allow you to work from home.
The comprehensive curriculum of Blackstone's Medical Office Assistant online training course covers a broad range of topics.
Covers learning styles; instrinsic versus extrinsic motivation; self-efficacy and self-determination; visual, auditory, and kinesthetic learners; and field dependence versus field independence.
Covers study skills, including choosing a place to study; scheduling time, goal setting; monitoring your study sessions; and avoiding procrastination.
Covers learning strategies, including SQ3R; note-taking skills; memory tricks; references; and how to take multiple choice tests.
Explains how medical terms are constructed and analyzed to determine meaning; discusses types of medical terms; explains the function of combining vowels and how terms are pluralized.
Covers prefixes relating to number, size, color, negation, position and direction, as well as those with the same meaning or opposite meaning.
Covers common roots and combining vowels as well as suffixes which indicate the word's part of speech; also discusses suffixes related to pathologic conditions, diagnoses, and surgical incisions.
Introduces the body cavities, body planes, and directional terms.
Discusses the anatomy and physiology of the skeletal system, including the bones; the axial and appendicular skeletons; and the joints and ligaments; also provides a list of relevant medical terms.
Covers the muscular system, including the types of muscles and their functions, and related diseases and disorders; lists relevant medical terms.
Provides and overview of the integumentary system, including the skin, hair and nails; discusses diseases and disorders as well as lists relevant medical terms.
Covers the respiratory system—including the nose, pharynx and lungs—as well as diseases and disorders related to this system; lists relevant medical terms.
Covers the parts of speech, including nouns, verbs, pronouns, adjectives, adverbs, prepositions, conjunctions, and interjections.
Covers the parts of a sentence, including the subject, predicate, direct and indirect objects, subject complements, phrases, and clauses.
Covers pronoun/antecedent agreement and pronoun usage; explains how pronouns are used in sentences; covers subject/verb agreement.
Covers sentence types and sentence punctuation.
Covers fundamentals of written communication, including using active versus passive voice, writing unified and coherent paragraphs, and writing topic sentences for paragraphs. Discusses common types of business communication, including business letters and memorandums.
Covers the cardiovascular system, including the structure of the heart, function of blood vessels, and related disorders and diseases; lists relevant medical terms.
Discusses the function and parts of the urinary system, including kidneys, ureters, bladder, and urethra; covers related diseases and disorders as well as medical terminology.
Introduces the digestive system, including the oral cavity, pharynx, esophagus, stomach, intestines, and accessory organs; covers related diseases and disorders as well as medical terminology.
Covers the peripheral and central nervous systems, their function, related diseases and disorders, and medical terminology.
Covers how computers are used in the office today, the different types of computers, and the parts of a computer system.
Covers basic keyboarding skills using Blackstone's Online Typing Tutor.
Covers the Internet, the World Wide Web (WWW), URLs, the different types of Internet connections, search engines, email, and other uses for the Internet.
Covers other types of office technology, including office telephones and the different types of telephone calls; fax machines; photocopiers; multipurpose machines; transcribers; digital cameras; and wireless communication.
Discusses the glands that make up the endocrine system as well as related diseases and disorders; also lists relevant medical terms.
Provides an overview of the anatomy of both the eyes and the ears (the sensory system); covers related diseases and disorders as well as medical terminology.
Covers the blood, lymphatic, and immune systems and their functions; discusses relevant diseases and disorders as well as medical terminology.
Provides an overview of both the male and female reproductive systems; covers related diseases and disorders as well as medical terminology.
Covers the duties of a medical office assistant; discusses the evolution of the profession and employment opportunities; lists a medical office assistant's job responsibilities; discusses personal qualifications and professionalism.
Covers the history of health care and today's health care delivery system; discusses the medical practice setting and the physician specialist.
Covers medical ethics and medical etiquette; stresses the importance of confidentiality; explains how medical records should be retained; discusses medical practice acts, medical professional liability, and alternatives to the litigation process; covers the physician/patient contract and informed consent; discusses medical records, subpoena, and advance directives.
Covers the office receptionist's duties, including assisting patients with special needs and communicating with the medical staff and patients; discusses patient registration, the patient/practice information brochure, and the patient instruction form; explains how to direct patients and how to deal with emotional/psychological problems at the worksite.
Covers how to communicate effectively on the telephone; offers guidelines for using the telephone; discusses telephone equipment, telephone services, and telephone policies and procedures; explains how to coordinate telephone calls and messages, keep telephone message records, handle special telephone calls, and use telephone reference aids.
Covers coordinating, scheduling, and managing appointments; discusses the setup of preoperative tests and postoperative appointments, and out-of-office appointments.
Covers medical records and medical record systems; offers instruction inf record-keeping and correcting a medical record; discusses the elements of a medical record; covers patient medical history, physician examination, the complexity of medical decision-making, progress or chart notes, abstracting from medical records, and the audit of medical records.
Covers federal drug laws, drug names, and drug references; discusses prescriptions, prescription drugs and the role of the medical assistant; discusses the control and storage of drugs.
Covers commercial filing systems; explains alphabetic filing rules; discusses filing equipment and supplies; covers charge out and control systems; explains how to conduct a record search and file documents in patient records; discusses record retention and storage; discusses micrographics and when to destroy documents.
Covers written correspondence; discusses the equipment used for written correspondence and the standards for mailable communication; discusses letter styles and the parts of a letter; covers transcription and photocopying procedures.
Covers processing mail and telecommunications; discusses the U.S. Postal Service; covers handling incoming and outgoing mail and addressing envelopes for computerized mail; discusses electronic mail and facsimile communication.
Covers professional reports; discusses research reference and retrieval systems, library services, and manuscript preparation; discusses speeches.
Discusses concepts of professional development, including attitude; self-esteem; professional attire; business etiquette; verbal and nonverbal communication; introductions; time and stress management; and continuing education.
Discusses medicolegal ethics in healthcare; covers the code of ethics; discusses aspects pertaining to the healthcare record including the purpose of ownership, how to correct mistakes, the difference between privileged and nonprivileged information, and the importance of timeliness.
Covers fees, credit, and collection; discusses the history of credit, the patient information form, fees, billing, credit, and collections.
Covers health insurance systems; discusses third-party payers, managed care plans, Medicaid, Medicare, TRICARE, CHAMPVA, state disability insurance, and workers' compensation; gives guidelines for handling insurance claims; discusses coding for professional services, diagnostic coding, and the health insurance claim form CMS-1500; explains how to trace insurance claims.
Covers banking; discusses banking transactions, checking accounts, bank deposits, automated teller machines, checkbook management, and bank statements.
Covers bookkeeping procedures, including patient accounts, the daysheet, accounts receivable control, and cash funds.
Covers office managerial responsibilities; discusses the office manager, office guidebooks, office security, office supplies and office equipment; covers medical waste management and OSHA guidelines; discusses business travel and employer responsibilities.
Covers financial management of the medical practice; discusses computerized financial management, analyzing practice, productivity, accounts payable, and payroll.
Covers employment opportunities for the administrative medical office assistant; explains how to begin a job hunt; covers writing letters of introduction and resumes; gives pointers for succeeding on job interviews; discusses preparing for a performance evaluation.
Job 1: Records Management - Organizing Work Files
Job 2: Written Communication - Revising Patient Information Sheet
Job 3: Records Management - Preparing New Patient Files
Job 4: Computerized Scheduling - Blocking and Scheduling Patient Appointments
Job 5: Appointments - Scheduling Telephone Appointments
Job 6: Completion of Encounter Form
Job 7: Transcription - SOAP Notes
Job 8: Transcription - SOAP Notes and EEG
Job 9: Appointments - Creating Appointment Patient List
Job 10: Appointments - Preparing New Patient Appointments Schedule, Drafting Letter to Patients to Inform of New Doctors' Hours
Job 11: Transcription - History and Physical Examination Record, Continuation Sheet
Job 12: Research and Written Communication Skills - Researching Drug Information
Job 13: Computerized Medical Insurance Billing - Preparing CMS-1500 Insurance Reimbursement Form
Job 14: Insurance Claims - Preparing CMS-1500 Forms: Medical and Blue
Job 15: Research and Written Communication Skills - Creating a Travel Itinerary
Job 16: Transcription - Preparing Preoperative History and Physical Examination Report and Operative Report
Job 17: Written Communication - Completing Finished Copy from Rough Draft
Job 18: Communication Skills - Making a Referral to a Specialist
Job 19: Administrative Procedures - Faxing a Referral
Job 20: Transcription - Two History and Physical Examination Records
Job 21: Transcription -Two Operative Reports
Job 22: Scheduling - Appointment Requests
Job 23: Computerized Medical Records Management - Input New Patient Records, Edit Patient Records, Prepare Reports
Job 24: Records Management - Transcribing Emergency Patient Office Visit, Creating New Patient File, Completing Encounter Form
Job 25: Employee Payroll - Completing Work Record, Preparing and Proving Totals on Payroll Register
Job 26: Transcription - History and Physical Examination Record, Progress Notes, Letter
Job 27: Transcription - Operative Reports
Job 28: Transcription - Telephone Messages
Job 29: Research - Researching Electronic Medical Records
Job 30: Computerized Procedure Entry
Job 31: Insurance Claims and Managed Care - Preparing CMS-1500 Forms: Medicare and Blue
Job 32: Standard Precautions: Preparing Occupational Exposure Incident Report
Job 33: Communications: Proofreading and Preparing Final Copies from Draft Copies: Discharge Summary and History and Physical Examination Record
Job 34: Office Administration - Ordering Office Supplies and Preparing a Purchase Order
Job 35: Coding - Diagnostic and Procedural Coding
Covers job-search correspondence, including resumes and cover letters.
Discusses job-search techniques such as networking and using online employment search engines.
Discusses job interviews; explains how to dress for an interview, what to bring to an interview, what to expect during an interview; discusses common questions asked during an interview and how to follow up after an interview
Blackstone will provide you with the following tools for success in your online Medical Assistant training course, which are all included in your tuition:
Sixteen separate units designed by Blackstone Career Institute will guide you through the Medical Office Assistant training program. These study units are broken into smaller sections, which will allow you to better process and retain the material in the readings. Each study unit chapter includes objectives, an overview, teacher's notes, and a self-check.
Administrative Medical Assisting
- 5th Edition, by Marilyn T. Fordney, Delmar PublishersAdministrative Medical Assisting is the most comprehensive hands-on text available for medical office administration students. This revision features a new chapter on traditional and managed care settings, plus managed care topics integrated throughout where appropriate, such as managed care contracts, implications of managed care contracts on financial aspects of practices, referrals, and collection techniques in a managed care setting. Accompanying the text is a free Windows-based study guide program which includes more than 1,000 activities and application exercises specific to the administration of today's dynamic medical office environment.
Medical Office Practice - 7th Edition, by Phillip Atkinson, Delmar PublishersThis simulation is an introductory hands-on practice set that introduces students to administrative concepts and routines in a medical office, including scheduling appointments, transcription, and insurance-forms preparation. It contains supplies, forms, procedures and cases for over 30 activities drawn from practicing physicians' records. Includes an audiotape which provides select voices in medical office dictation. A computer disk contains templates, documents and simulated activities for scheduling appointments, records management, and completing an insurance claim.
Dorland's Pocket Medical Dictionary, 28th Edition - Book and CD-ROMSince 1898, Dorland's Pocket Medical Dictionary has set the world standard as the most convenient, user-friendly portable reference on medical terminology. It provides the accurate, clear, up-to-date definitions people expect from Dorland's...in a highly compact, easy-to-use format. Now it's better than ever! Delivers 2,500 new entries - 37,000 in all - encompassing all of the most important new medical terms and definitions, including new drug names and 230 new illustrations. Presents the most complementary and alternative medicine coverage available in any small medical dictionary. Offers an expanded full-color insert illustrating the structure and function of the human body. Includes a CD-ROM with Dorland's Electronic Medical Speller, Version 4.0 at no added cost, allowing you to quickly and easily add 400,000 medical terms to your computer's spell checker. Uses a new two-color design to make reference easier
Whether you are a novice typist or just need to brush up on your skills and increase your speed, Blackstone's Online Typing Tutor will help you succeed. Typing exercises are geared to the allied health student. Work at your own pace and take the online typing test when you are ready to assess your skill level.
Access to Blackstone's Online Student CenterAlong with your traditional course items, you will gain unlimited access to Blackstone's Online Student Center, where you can take exams and receive instantaneous Grade Reports, chat real-time with other students, participate in online discussions, and receive news about Blackstone.
Sixteen multiple-choice exams and a required keyboarding homework assignment assist us in assessing your understanding of the concepts taught. In addition, there are many self-checks that students can complete throughout the program.
You will receive an official transcript and a Medical Office Assistant diploma upon successful completion of the entire program. A copy of your transcript will also be on permanent file with Blackstone and is available for a nominal fee.
You have up to one year to complete the Blackstone Medical Office Assistant online course. If additional time is needed, a six-month extension can be purchased.
Immediate feedback is provided for all exams submitted through the Online Student Center—you will receive an electronic grade report instantly!
Your success in the course is important to us! Any time you need assistance, please contact us. We will be more than happy to assist you with any questions or problems you encounter with the course materials or exams.
Your low tuition cost covers your entire Medical Office Assistant training program including all textbooks, study guides, exam evaluation services, access to the Online Student Center, and your diploma upon graduation.
Tuition reduction will be considered for equivalent college coursework earning a B or better completed within two years preceding entrance into Blackstone Career Institute. Determination of credit will be made by Blackstone’s Education Department upon receipt and evaluation of an official school transcript and course description prior to enrollment. The amount of financial credit will be determined by program selection. Students are still required to complete all academic exams and assignments, regardless of approved credits.
Blackstone will pay the postage on all packages we mail within the contiguous United States. AK, HI and international students must call for rates prior to enrollment at 800-826-9228.
Blackstone’s financial assistance programs include GI Bill Education Benefits for veterans and the Military Spouse Career Advancement Accounts (MyCAA program).
We offer a student tuition protection policy that covers cancellations and refunds. Review our policy using the tuition tab at the top of this page.
Quality training is an investment in your future in the Medical Office Assistant field. Blackstone’s online programs are designed to be affordable while providing excellence in education and student services. Tuition is only $4,000* and you can get started in your new career in just one year or less!
*Total cost of $4,000.00 includes a $150.00 registration fee and $25.00 non-refundable administrative fee.
Go to our Financial Assistance section to review other financing options for military members and their families.
Although we endeavor to keep prospective students updated on any upcoming tuition changes, fees are subject to change without notice at any time prior to your enrollment. Please contact the school if you have any questions regarding the current program tuition.
...And, depending on the online career course you take:
The exact training materials list for each course is available in the Materials tab at the top of this page.
International, Alaskan, Hawaiian and Canadian students are required to participate under the full payment plan only. There is an additional charge for shipping/handling of all materials. Please refer to the International Training page for requirements or call 800.826.9228 prior to enrollment. AK, HI, Canadian and international students may be required to pay extra duties required by customs authorities at the time of receipt of study material. Here is a helpful online Currency Converter.
You may use your Visa, Discover, Master Card, or American Express Card to securely enroll online. You may also pay for your program by money order or check. A returned check fee of $25.00 will apply.
Some students may be eligible for full or partial reimbursement of their tuition by their employers. Your company may be able to take advantage of The Employee Education Assistance Act (IRS Code, Section 127). Check with your supervisor or personnel department.
Review Blackstone Career Institute’s cancellation and refund policy below.
Blackstone Career Institute is confident that the course you have selected will be everything we advertise. To assure you of this, we provide this cancellation and refund policy. A student may cancel the program by notifying the school in any manner; a written request is recommended. If you cancel within 5 days from the signature date on your Enrollment Agreement, all monies will be refunded. (If you are taking the program under GI Bill benefits, you have a minimum 10-day waiting period before submitting a signed affirmation, and you will receive a prompt refund of the total amount paid.) If you cancel after 5 days from the signature date of your Enrollment Agreement, but prior to receipt by the school of your first exam (or, if you are using GI Bill benefits, then after the 10-day affirmation period), you are obligated to a registration fee of 15% of the tuition or $150, whichever is less, and the administrative fee. (Students using GI Bill benefits are liable to the school for a registration fee of 10% of the tuition or $50.00, whichever is less.) If you cancel after submitting the first exam, you are obligated to pay the school the registration fee, the administrative fee, plus a percentage of tuition as follows:
A. Up to and including 10% of the exams, 10% of the tuition.
B. After submitting more than 10% up to and including 25% of the exams, 25% of the tuition.
C. After submitting more than 25% up to and including 50% of the exams, 50% of the tuition.
D. After submitting more than 50% of the exams, you owe the school the full tuition.
If you choose to cancel and have paid the school more than the amount as calculated above, all excess payments will be refunded upon receipt of all unused book(s) and learning material(s) in ‘resalable condition.’ All materials, books, CDs, and hardware will be inspected for use. If you have written in your book(s), highlighted, bent, folded, or otherwise damaged any of the returned materials, they will be considered not resalable and will require a refund reduction equal to the replacement cost of those materials. B.C.I. is not responsible for lost, damaged, or misdirected mail; retain verification of your return shipment. No CODs or postage-due returns will be accepted. A reinstatement fee of $35.00 will be required for the reactivation of any enrollment if requested within 180 days from initial cancellation. Refunds are processed within 30 days to the payee of record. No refunds will be issued after 15 months from the enrollment date.
Career Resources include sites that specifically relate to your future career as a Medical Office Assistant. Find organizations to join and increase your networking abilities. Many of these organizations and associations have their own newsletters or magazines, job databases, and certification exams. You will also find links to other relevant web sites for your career path and books, software or journals that can help as you build your medical and professional knowledge.
Following is a list of resource categories available to Medical Office Assistants. Click on the category you would like to explore.
American Association of Medical Assistants
American Health Care Association
National Association for Healthcare Quality
U.S. Department of Labor: Bureau of Labor Statistics • Occupational Outlook Handbook for Medical Office Assistants
medicaljobsearch.com • Links to the top medical job search sites
HealthServicesJobs.com • Post your resume and create your portfolio, research the latest trends in your industry, and search for jobs
Absolutely Healthcare • Browse healthcare and medical jobs, post your resume, obtain licensing information, review salary data, and set up a job search agent
Healthcare Jobs • Search jobs, post your resume, or sign up to receive job listings automatically by email
Hospital Jobs Online • Jobs, resume, and career management information
Advanced Medical Assistant of America • Information on all aspects of Medical Assisting
MedicalWorkers.com • Browse jobs by title, state or company name in a wide variety of healthcare fields.
Mondofacto • Includes abbreviations, suffixes, prefixes and acronyms
Medical Dictionary • Definitions of medical terminology, pharmaceutical drugs, healthcare equipment, healthcare conditions, medical devices, specialty terms and medical abbreviations
Medline Plus • A service of the U.S. National Library of Medicine and the National Institutes of Health
American Medical Association Atlas of the Body
Discoveryhealth.com Human Body Atlas • Interactive body atlas for common diseases and disorders
Acronyms and Initialisms for Health Information Resources
National Libary of Medicine • The world's largest medical library by the National Institutes of Health
Current Medical News Sources • Reliable information and timely news stories about medical research
Reuters Health • World's leading provider of medical and healthcare news
MedicineNet.com • Reliable doctor-produced health and medical information
Library of the National Medical Society • Online subscription available for disease diagnosis, treatment, textbooks, journals and archives
Amazon.com • Check out the various titles available by typing in “Medical Office Assistant” into the search bar
JAMA-Journal of the American Medical Association • The most widely circulated medical journal with general medicine appeal