Business Communication Overview
Knowledge of business communication is essential to functioning effectively in today’s workforce and moving up the career ladder!
Employers rank communication skills among the most important factors they look for when making hiring decisions. In this course, you will learn effective oral and written communication techniques to get results. You will acquire the skills you need to prepare effective memos, letters, reports and presentations. In an information-based economy, communication skills are more important than ever – so make sure you have what it takes to write and speak with success.
Learn the skills you need to add value to your position or move ahead:
- Understand the process of communication and the flow of information within an organization
- Develop teamwork, listening and etiquette skills
- Learn a three-step process that allows you to plan of your writing projects
- Produce outstanding e-mails, memos, letters, marketing materials, and business reports
- Review the basics of grammar and mechanics to ensure successful communications
- Gain an awareness of how to enhance your communications to deliver your message among people from different cultures
Topics covered in Business Communication include:
- Communications Foundations
- The 3 x 3 Writing Process
- Business Correspondence
- Reports, Proposals and Presentations
- Employment Communication
- Grammar and Mechanics Guide
Business Communication Course Curriculum
Unit 1: Blackstone’s Skills for Success
- Discover How You Learn
- Find a Place to Study
- Learn How to Study
Unit 2: Office Technology & Keyboarding
- Introduction to Computers
- Keyboarding
- The Internet
- Other Types of Office Technology
Unit 3: Management Practices & Principles
- The Supervisor: Manager and Leader
- Effective Communication
- Creating a Positive Work Climate
- Building Teams and Managing Conflict
- Delegation
- Developing Job Expectations
- Recruiting Employees
- Selecting Employees
- Orienting and Training Employees
- Performance Evaluation
- Disciplining Employees
Unit 4: Creating an Effective Workplace Environment
- Aspects of a Positive Workplace Environment
- Communication
- Diversity in the Workplace
- Team Building
Unit 5: Business Communication 1
- Effective and Ethical Communication at Work
- Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills
- Intercultural Communication
Unit 6: Business Communication 2
- Planning Business Writing
- Organizing and Writing Business Messages
- Revising Business Messages
Unit 7: Business Communication 3
- Electronic Messages and Digital Media
- Positive Messages
- Negative Messages
- Persuasive and Sales Messages
Unit 8: Business Communication 4
- Report and Research Basics
- Informal Business Reports
- Proposals, Business Plans, and Formal Business Reports
- Business Presentations
Unit 9: Business Communication 5
- The Job Search, Résumés, and Cover Letters
- Interviewing and Following Up
Unit 10: Critical Thinking Skills
- Introduction to Critical Thinking and the PANIC Method
- Inference and Judgment
- Metacognition
- Forming Strong Conclusions through Predicting
- Rhetorical Strategies
- Critical Theories
- Deductive Reasoning
- Emotional Intelligence and Critical Thinking
Unit 11: English Usage and Written Communication
- Parts of Speech
- Parts of a Sentence
- Pronouns, Verbs, and Agreement
- Sentence Types and Punctuation
- Written Communications
Unit 12: Time & Stress Management
- LifeTime Patterns (Values)
- The Power of LifeTime Habits
- Goals, Objectives, and Outcomes
- Choosing Your Priorities
- Planning and Scheduling Activities
- Interruptions, the #1 TimeThief
- TimeLogs
- TimeTips
- Self-Esteem and Time Management
- Stress Management
Business Communication Course Materials
Blackstone will provide you with the following tools for your success in the course, all of which are included in your tuition:
Blackstone Business Communication Study Guides
Twelve units designed by Blackstone Career Institute will guide you through the Business Communication certificate course. Five of the units accompany the textbook described below and break down the material you are learning chapter by chapter. Answers are provided for textbook review questions so you can gage how you are doing at every step.
Business Communication: Process & Product by Mary Ellen Guffey and Dana Loewy, South-Western/Cengage Learning
This comprehensive textbook provides a solid foundation in communication concepts and practices used in today’s workplace. The text focuses on the 3-x-3 writing process and features three-part case studies, numerous model documents, and end-of-chapter activities. Business Communication presents the basics of communication, including working in teams, being a good listener, and business etiquette. The text will teach you all of the activities involved in the writing process, including the preparation of both formal and informal business reports, as well as proper use of social media.
Blackstone’s Exclusive Online Typing Tutor
Whether you are a novice typist or just need to brush up on your skills and increase your speed, Blackstone’s Online Typing Tutor will help you succeed. Work at your own pace and take the online typing test when you are ready to assess your skill level.
Access to Blackstone’s Online Student Center
You will gain unlimited access to Blackstone’s Online Student Center, where you can download your study units, take exams and receive instantaneous Grade Reports, chat real-time with other students, participate in online discussions, and receive news about Blackstone.
Business Communication Course Tuition
A quality education is an investment in your future. Blackstone’s home study certificate training programs are designed to be affordable while providing excellence in education and student services. The knowledge and skills you gain during the time you are working toward your certificate at BCI is what sets us apart and will set you apart from other employees. Your employment options will grow as you gain an expertise in a specialized area and you will be prepared with the knowledge you need to advance your career and earn more money.
Your Business Communication tuition fee includes:
- All instruction, exam evaluation, and grading of homework assignments
- Access to our state-of-the-art Online Student Center
- Instructor-led chats throughout your training period
- Lifetime access to student forums and chat rooms
- Full student services and support during your program, including unlimited e-mail, fax, and telephone support
- Brand new, latest edition textbook included with your certificate course
- Comprehensive and up-to-date study guides prepared by faculty and reviewed by subject matter experts
- Exam grade reports with references for questions answered incorrectly
- Official BCI school transcript
- An embossed Business Communication certificate upon completion of program requirements
Regular Tuition Price $858
Payment Plan Options
We offer a payment plan with a 100% approval rate for our Business Skills Signature Series courses—you are already pre-approved for a low down payment and low monthly installments so you can afford your BCI training!
Student Tuition 0% Interest Free Program
I will pay a $168.00 down payment & 10 monthly payments of $69.00 with 0% finance charge for a total of $858.00.
Methods of Payment
You may use your Visa, Discover, Master Card, or American Express Card to securely enroll over the phone. Call 1-800-826-9228 to enroll today!
